Researcher(s)
- Hunter Walsh, Economics, University of Delaware
Faculty Mentor(s)
- William DeCoursey, Regional Development at IPA, University of Delaware
Abstract
Generative AI is transitioning from an experimental novelty into a practical tool for Delaware’s local public administration. While state initiatives like House Joint Resolution No. 7 establish a regulatory sandbox for future “agentic” autonomy, the immediate foreground is still defined by GenAI’s utility in document drafting, grant writing, and administrative support. How can local governments properly integrate AI while navigating ethical, regulatory, and transparency concerns?
A lot of research has been conducted about the uses and sentiments of GenAI. Data from the 2024 Local Government Survey indicates that 55% of administrators see the highest potential in resident engagement, such as utilizing 24/7 multilingual chatbots to streamline school enrollment or utility inquiries. However, broad adoption remains in its “infancy”; nearly half of officials (48.3%) currently label AI a low priority, primarily due to a 77% lack of organizational awareness. Significant barriers include AI-generated disinformation (70%), privacy risks regarding the cross-referencing of datasets, and a 72% dependency on external contractors for fully operational systems. As “core competencies” like writing become automated, the public servant’s role must shift toward a “judgment economy”.
In my summer with the IPA, I have gained experience in AI use. I will dive deep into AI’s strengths and weaknesses as well as the soft touch required to use it effectively. This part of my presentation will be anecdotal and will cite my trials and tribulations over the course of the summer. The implementation of AI in public administration is crucial as we navigate the upcoming years. In a world where AI is omnipresent and loosely regulated, it is on the user to serve a social contract and best serve their respective constituencies.
Overall, this presentation outlines how Delaware municipalities can leverage GenAI for immediate efficiency while navigating the legislative guardrails(or lack thereof) required to maintain public accountability.